Kroc Center Updates & Covid-19 Safety Information Image

Kroc Center Updates & Covid-19 Safety Information

Your Safety is Our Priority

The Kroc Center will be following all local & state guidelines as it comes to the COVID-19 virus. Below are some of the steps we are taking within our facility to help keep our members, guests and staff safe.

On Tuesday, March 17, 2020, The Kroc Center will officially transition from normal operations to an Emergency Management Operations role. The Center will continue to serve the community, but in a manner that looks different than normal.

Kroc Management recognizes the significant footprint we have in the community.

Effective Tuesday, there will be no public or member access to The Kroc Center and the following programs and offerings will be suspended through, at least, Tuesday, April 7, 2020:

  • Fitness Center
  • Gymnasium
  • Game Room
  • Fog City Lounge
  • Dance Studio
  • Senior (Meal) Program
  • After School Program
  • Spring Day Camp
  • Rentals
  • Worship Services

What about Kroc Memberships?

First, we thank you for your support. As we are transitioning to an Emergency Operation effort in support of ongoing community needs, we are encouraging members to maintain their memberships as an act of contribution to that emergency community support. Membership funds will help The Kroc serve those in need. If members wish to suspend or cancel their membership, directly email your request to [email protected] Please include your name, phone number, and your specific request.

We have multiple avenues of communication set up for your convenience. Please take note of them and use regularly for the most up to date information:

Member email will continue to be used;

All social media avenues will continue to be utilized including Facebook and Instagram;

The Kroc Center has set up an Emergency Services phone line that will be staffed during business hours. The number is 415.345.3400;

You can also text KROCSF to 555-888 to receive updates on your cell phone.


Thank you for your patience during this process. We will continue to pray for the safety and well-being of each of you and for wisdom in the decision-making taking place as we proceed.




Kroc Center Management


The Salvation Army Kroc Center – San Francisco Suspends Regular Operations; Transitions to Emergency Response Efforts

In response to the novel coronavirus pandemic, The Salvation Army has evolved service delivery to ensure that immediate needs of community members, first responders, and government partners are met. As a part of this effort, beginning on March 17, 2020, The Salvation Army Community Center in San Francisco will shift away from regular operations in order to provide increased community assistance and support. At this time, all regular Kroc Center – San Francisco classes and membership offerings will be suspended.

Given the current financial climate, The Salvation Army Kroc Center – San Francisco has made the decision to suspend all membership payments as of March 20, 2020. “We know that this is a time when every penny counts,” said The Salvation Army Officer, Major Raymond Erickson-King. “We want you to be assured that we are taking every step to take care of the San Francisco community.” During this time, memberships will also be extended in order to compensate for the time when membership benefits are unavailable.

The Salvation Army Kroc Center – San Francisco is in regular communication with area emergency agencies including San Francisco’s Department of Children, Youth, and Their Families and is working collectively with other local businesses and groups to support the community during this challenging time.

During the following weeks, The Salvation Army Kroc Center – San Francisco will be providing the following services to the San Francisco community:

• To-go breakfast and lunch meals for children ages 17 and under

• Food pantry for those registered with the San Francisco Food Bank

• Virtual young adult group and Sunday services

• Social and spiritual community support

Announcing Emergency Services Hotline: (415) 345-3400

An Emergency Services Hotline has been activated, to assist those in need and also to answer general questions about The Salvation Army Kroc Center – San Francisco. Community members can call the hotline at (415)345-3400. Information about outreach efforts and community assistance will also be updated regularly on The Salvation Army Kroc Center – San Francisco website at

About The Salvation Army

The Salvation Army, an evangelical part of the universal Christian church established in London in 1865, has been supporting those in need in His name without discrimination for 130 years in the United States. Nearly 30 million Americans receive assistance from The Salvation Army each year through the broadest array of social services that range from providing food for the hungry, relief for disaster victims, assistance for the disabled, outreach to the elderly and ill, clothing and shelter to the homeless and opportunities for underprivileged children. 82 cents of every dollar The Salvation Army spends is used to support those services in 5,000 communities nationwide. For more information, go to

Safety Guidelines

Masks: Please wear a mask inside of The Kroc Center. 

Employees, Volunteers, Visitors and Vendors: All employees, volunteers, visitors and vendors will be asked to check-in for contact tracing purposes and will be asked to answer screening questions from Attachment A-1: Personnel Screening Form and Attachment A-2 Non-Personnel Screening Form.

Designed for Social Distance: All areas inside The Kroc have been redesigned, where possible, to assist with social distancing between members and staff.

Stay Home if You’re Sick: Members should stay home if they don’t feel well. The CDC and state public health officials encourage seniors and members of vulnerable populations, including those with underlying health conditions, to stay at home. If you answer yes to any of the following you should stay home:
• Do you have a fever, cough, shortness of breath, chills or sneezing?
• Have you had any contact with a person known to be infected with COVID-19 in the past 14 days?

COVID-19 Assistance

Do you need any help or assistance during the Covid-19 Pandemic? The Salvation Army is working with community partners to provide help in the following areas:

  • Food Assistance
  • Hygiene Kits

If you need help, please contact us at 415.345.3400.

Would you like someone to pray with you or for you? Call 415.345.3406, walk into The Kroc, or fill out a prayer request online.

Have Questions?

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