Kroc Center Policies Image

Kroc Center Policies

Click on each of the policies below
to learn more. Questions?

Call Us Email Us

Kroc Center Policies

Click on each of the policies below to learn more.

Free use of athletic equipment including volleyballs, soccer balls & basketballs. See the Gym attendant.

Group/Personal Coach Policy
Public drop-in access is intended for inclusive recreational use. Any external personal or group use/training/coaching should contact the rental department of specific group requests.

Personal Group/Individual Coaching & Program Cancellation Policy
Cancellation of a one-on-one session or any personal or group coaching session requires 24 hours notice. Failure to do so will result in a forfeiture of any monies paid.

Animals are not permitted on the premises with the exception of service animals required due to a disability.

Lockers are available at no charge for single day use only.. Guests are responsible for supplying their own lock and clearing locker after each use; no overnight locker storage is permitted. The Salvation Army is not liable for lost or stolen property.

Lost & Found
The Salvation Army is not liable for lost or stolen property and does not maintain a lost and found collection. All items left in the Kroc Center will be collected and stored in the administration wing. If you lost an item at the Kroc Center check in with the Welcome Desk. Staff will attempt to contact individuals in the case that a name is associated with the lost item. Every two weeks all items which have not been claimed will be donated or discarded.

Financial Assistance/Scholarship Program
Individuals, families, and seniors who cannot afford Kroc Center membership or fees for youth camps and/or group classes can apply for a discount. Eligibility for this program is based on income level and fund availability. Scholarship applications are available online or at the Welcome Desk. Proof of address, proof of income and a valid government issued photo I.D. are required with all scholarship applications.

Gift Cards
Gift Cards are available for purchase at the Welcome Desk and can be used by recipient to pay for memberships, class and program fees, facility rentals and merchandise. Gift cards cannot be used for vendor events or non-Kroc sponsored events.

Class and Program Cancellations
Full payment is expected at the time of enrollment. No refunds are given unless the program is canceled by the Kroc Center. If the program is canceled by the Kroc Center, you will be given the choice of a full credit or a refund. Refunds will be issued in the same form as the original payment. No credits or pro-rated credits will be issued for missed days of camp or class due to illness, partial attendance, behavior issues, or any other reason.

Program Interruptions
Program interruptions may occur including rental of facilities, and unannounced and unforeseen pool and fitness class closures. The Kroc Center will update members as best as possible. If an instructor is absent, all attempts will be made to find a substitute. For fitness classes, this may include the substitution of a different genre.

Day Pass Policy
Anyone purchasing a day pass will be required to show photo ID (ages 18+) and complete a registration form.
If a day pass customer returns to the Kroc Center within 3 months, the system will store their information and they may renew a day pass without completing a new form.

The Kroc Center may use this information to consult public sources to help determine whether a guest may pose unreasonable harm to our patrons, staff or visitors. Your safety is important to us. By showing your valid photo I.D. at the Welcome Desk, you help the Kroc Center to provide a quality, state-of-the-art, facility where individuals and families can work, play and grow together in a safe and nurturing environment. Thank you for your cooperation with this policy.

Spectator Pass Policy
All guests entering the facility strictly as a spectator are required to check in at the Welcome Desk, provide a photo ID and register as a "spectator." This service is intended to provide to non-members in a speculating or supervising capacity ONLY access to the facility free of charge. Purchase of a day pass or membership is otherwise required for building usage.

Covid-19 Update:
All membership activities are currently suspended. Please contact us at (415) 345-3400 with questions about membership.

Adult Membership Definition
Available to adults between the ages 18 - 59.

Senior Membership Definition
Available to adults age 60 and older.

Youth Membership Definition
Available to youth between the ages 0 -17.

Single Parent Family Membership Definition
One adult living in a household and his/her dependents who are eligible up to the age of 18. At age 18, an individual with a disability or an elderly parent who is living in the same household will remain eligible for the Single Parent Family membership. Verification of family status and residency may be required. For example tax return, utility bill, health insurance, etc.

Family Membership Definition
Two adults living in a household and their dependents who are eligible up to the age of 18. At age 18, an individual with a disability or an elderly parent who is living in the same household will remain eligible for the Family membership. Verification of family status and residency may be required. For example tax return, utility bill, health insurance, etc.

Safety/ID Verification and Photo Capture
Facility users of all ages will have their photo captured at the time of registration, and patrons 18 years and older are required to show photo ID.

The Kroc Center may use this information to consult public sources to help determine whether a guest may pose unreasonable harm to our patrons, staff or visitors. Your safety is important to us. By showing your photo ID at the Welcome Desk, you help the Kroc Center to provide a quality facility where individuals and families can work, play and grow together in a safe and nurturing environment. Thank you for cooperating with this policy.
Please alert a Kroc associate of any suspicious behavior.

Membership Payment Plans

Registration Fee
There is a one-time $20 registration fee for all new membership purchases. Members who don't keep their membership current will be deleted from the system after three months of inactivity; a new registration fee will apply to renew an expired membership.

Month to Month Payments
Membership fees can be paid monthly in person at the Welcome Desk. Fees must be paid in full upon the first visit after expiration. Expiration occurs one-month after registration.

Annual Payments
Annual payments may be paid in full by cash or major credit/debit card. Fees are equivalent to 12 monthly payments. The annual fee and required registration fee are due at time of enrollment.

Monthly Auto-draft Payments
Membership fees can be paid monthly via recurring credit card charge or electronic funds transfer (bank account debit). Pro-rated fees will be due at time of enrollment and may vary depending upon enrollment date. To complete electronic funds transfer process, a voided check must be provided with completed membership form. Membership fees for the following month will automatically be deducted from member bank account around the 10th of the current month. Any requested changes must be submitted prior to the 10th of the month in order to be processed for the following month.
The registration fee will be waived for members enrolling in automatic monthly payments.

Membership Cancellation/Change Policy

Changes or cancellations to a membership must be submitted in writing using a "Cancellation/Change Form" at any time. Changes will take effect immediately. Download a Cancellation/Change Form.

Membership fees are nonrefundable. In order to cancel automatic payments on a membership, members must submit a written request by the 10th day of the current month for it to become effective in the following month. If a member cancels or if membership payments lapse for more than 60 days, the appropriate registration fee will be charged to reopen the membership account. There is no fee charged for cancellation.

Any requested change that affects the billing of your membership must be submitted by the 10th of the month to be processed for the following month. If changes occur after the 10th of the month, please see the Welcome Desk for pro-rated amount.

Insufficient Funds Policy
There is a $20 charge for each insufficient funds transaction.
This places your membership on hold until payment is received.

In order to facilitate positive life experiences while at The Kroc Center, mutual respect between members, guests, and staff is required at all times.

Failure to observe these policies will result in disciplinary action and/or termination of membership privileges. Center personnel have the right to refuse service to anyone deemed disruptive or abusive. In the event of dismissal from the Kroc Center, NO REFUND of membership dues or daily fees will be provided. Police will be notified of any criminal activity on Kroc property.

  1. A valid membership card or payment of day pass fee is required for admittance. Members entering the Kroc Center must check in at the Welcome Desk by scanning in their Kroc membership card each time. There is a $5 fee to replace a lost membership card.
  2. Non-members paying a daily use fee must present a photo ID and complete a day pass registration form.  (Non-members returning to the Kroc Center within 2 months of the initial visit will remain in our system and can renew a day pass without completing a new form.)
  3. Unless enrolled in a program, children under the age of 11 must be accompanied by an adult (18 years and over) during all activities. If enrolled in a program, children under 11 must be signed in & out by an authorized parent or guardian. Children over the age of 5 must use gender-appropriate restrooms and locker rooms.
  4. Respect other members and guests by not using profanity, and not allowing any form of physical, verbal, or emotional abuse to occur (including all forms of bullying.)  Report any suspicious or inappropriate behavior to a staff member immediately.
  5. Respect Kroc Center staff by complying with staff directions.
  6. Participants must be 16 years old or over to use the Fitness Area or to partake in Group Exercise classes. Youth from the ages of 13 to 15 years old may use the Fitness Area or attend Group Exercise classes only when accompanied by a parent/legal guardian, or participating in a Kroc Center class or program; youth under 13 years old are not allowed in the Fitness Area unless participating in a Kroc Center class or program.
  7. Public access is intended for inclusive recreational use; any external personal or group training/coaching is prohibited. Contact the Marketing & Sales Manager at (415) 345-3407 for specific group requests.
  8. Shirt and shoes must be worn in all areas outside of the locker rooms.
  9. Proper workout attire is required in Fitness Center (no street shoes, sandals, boots, or jeans).
  10. Only non-marking soft-sole shoes are allowed on the Gym and Dance Studio floors.
  11. Any clothing, including logos or messages on apparel, must be acceptable in a family setting. Gang-related attire is not allowed in the facility. No hoods or masks may be worn indoors.
  12. Proper hygiene is expected from every member for sanitary reasons and other members' convenience in the Kroc Center.
  13. Large bags, luggage, and carts are not allowed inside the facility.
  14. Bicycles, roller blades, and scooters are not allowed inside the facility.
  15. With the exception of service animals, pets of any kind are not allowed in the Kroc Center.
  16. Video and photo recording with any devices is not allowed at the Kroc Center without prior written approval from Kroc Center administrator and the agreement of Kroc Center members and guests.
  17. No smoking and/or smokeless tobacco use is allowed anywhere in the facility, courtyard, garage, or balconies. Smoking sections are located outside on either side of the building. No smoking is allowed within 25 feet of front of Kroc Center building. (San Francisco City Ordinance)
  18. Alcoholic beverages and illegal drugs are prohibited in the Kroc Center.
  19. Kroc Center phones are for business use only. Pay phones are available for calls.
  20. Kroc Center power outlets many not be used to plug in any personal electronic devices or to charge cell phones.
  21. There is zero tolerance for fighting at the Kroc Center.  Any physical violence will result in an immediate minimum 3-month suspension without reimbursement of current fees paid.
  22. Weapons of any kind are not permitted on the premises, with the exception of on-duty or on-call law enforcement officials, whose weapon(s) must on their person at all times.
  23. The Kroc Center reserves the right to terminate membership in response to any immoral or illegal activity by a member.
  24. Additional rules are posted in the Computer Lab, Fitness Center, Game Room, Gymnasium, and Library.

For more information, review our facility policies and safety information.

The Salvation Army is dedicated to keeping children and vulnerable adults safe from physical, emotional and sexual harm. We refer to our safety efforts as "Protecting The Mission."

Protecting The Mission guidelines ensure The Kroc Corps Community Center emphasizes safety in the following ways:

  • Salvation Army personnel (officers, employees and volunteers) are trained in child abuse prevention and are mandated reporters of suspected child/vulnerable adult abuse.
  • Salvation Army personnel undergo criminal background checks.
  • Adults accessing the facility may be screened against public sexual offender registry.
  • The Kroc Center maintains video surveillance of the facility 24 hours a day.
  • Instructors are trained in appropriate interactions with Kroc members to enhance learning by creating a safe and inviting environment.
  • Programs involving children are closely monitored to ensure adequate supervision and safe interactions between Kroc personnel and children.
  • In order to promote a safe and secure environment, The Salvation Army Kroc Center has placed video cameras in various locations. As part of our commitment to the safety of children and vulnerable persons, The Salvation Army Kroc Center reserves the right to consult public sources to determine whether any member or guest of any member poses an unreasonable risk of harm to its patrons, staff, or visitors.
  • The Kroc Center constantly adapts and enhances safety protocols to adjust to needs.

Members and guests are encouraged to report suspicious behavior. Forms for anonymous reporting, called Confidential Notices of Concern, are available at the Front Desk.

The Salvation Army Kroc Center reserves the right to remove from the facility and terminate the membership of any member who fails to comply with any posted rules and regulation or otherwise breaches the Code of Conduct, in which case member will not be entitled to a refund of dues.

Staff & Safety
It takes a special person to be a counselor for our campers, your kids. Camp Counselors have to be energetic, enthusiastic, fun—but also trained to respond quickly and efficiently in any situation. Your child’s safety is our number one priority.

Key Safety Guidelines

  • All staff members will receive First Aid and CPR certification from The American Red Cross.
  • Staff are trained for emergency procedures at each camp location.
  • The swim trips are staffed by full-time life  guard staff beside our summer camp staff.
  • There will be a 1:8 counselor to child ratio at minimum, at all times. The names of the campers will be kept on staff at all times and “check-ins” will be required between each activity.
  • When taking a field trip, the vehicle will be operated by either a camp counselor with The Salvation Army Decisive Driving Certification, or a licensed local transportation company.
  • Camp staff will be equipped with walkie talkies and first aid kits, as well as all emergency information needed for each participant.
  • A first aid kit and a list of medications and allergies will be on camp staff at all times. Emergency contact information will remain on staff no matter the activity, and cell phones will be allotted to multiple staff members for emergency purposes and to remain in contact with the Camp Manager.

Camper Code Of Conduct

  1. Campers must stay with their age group and be accompanied by a counselor during all camp activities.
  2. Campers must remain with camp staff members at all times unless checked-out by an authorized adult with photo I.D.
  3. Camp attendees are expected to respect peers, The Kroc Center staff and the facility at all times.
  4. The use of foul language, abusive actions, and inappropriate behavior is prohibited.
  5. Alcohol and/or drugs are not allowed anywhere on the premises or at any location where camp is taking place.
  6. Bicycles, roller blades, skateboards, scooters or pets (excluding service animals) will not be allowed inside the facility.
  7. Shirt and shoes must be worn in all areas outside of pools and sun deck. Any logos or messages on clothing must be acceptable in a family setting.
  8. The Kroc Center staff reserves the right to dismiss a camper without a refund who does not meet behavior expectations.
  9. Day Camp Shirt must be worn on field trip days. Shirts may be replaced for $10 or camper cannot go on trip.

Student Expectations
We are in a highly diverse neighborhood, we recognize all the backgrounds we serve do not speak English. Although we wish we had staff whom spoke all the languages of our community, we currently only speak English and Spanish. For the safety of the children and to avoid miscommunication, we cannot accept students who do not understand and speak English or Spanish.

  1. Be present during all hours of programming.
    No cellphones will be allowed, students would have slept well to be able to interact with their peers and staff.
  2. Treat themselves, their peers, and staff with respect.
    Listening to staff at all times will prevent accidents from happening and will prevent disciplinary action, including but not limited to loss of Friday field trips, or removal from the program. Being respectful of peers, including of their culture, name, personality, and belongings.
  3. Attend 3 of the 4 days of programming in order to be eligible to attend the field trip.
    We have exciting games, activities, and outings planned for Fridays. Field Trips are a privilege, a luxury, and take lots of planning ahead of time for students because we want them to have fun. Academics, enrichment, and clubs are just as important, therefore, only those students who attend 3 of the 4 days will be able to enjoy the field trips.
  4. Follow all rules and expectations at all times.
    One week or an entire summer goes by quickly. We want to serve all the students whom want to enjoy themselves, explore, play, learn, and discover. We expect our rules presented to students to be followed. Students will receive three warnings on a given day and will sit out from clubs, instead they will help our community by helping plan activities or do extra packets of academic work. After three days in one week they will not be allowed back into the program the rest of the week.
  5. Students will have fun for rewards.
    At the end of the summer we will have special rewards for those who best behaved, for those with perfect attendance, perhaps for those whom were exemplary or improved in understanding for a specific area of our program. Maybe for those students who discovered they like painting and did not know it! We want to celebrate students who were able to have fun, while following all expectations previously mentioned!

Drop-Off/Pick-Up Procedures
Campers must be dropped off  by Assembly time and picked up between 4pm-6pm/ Adults authorized to pick-up children (including parents) will be required to show identification at pick-up. A Sign-Out Waiver Form is available for children age 11 and up, and must be completed by both parent and child for a camper to be allowed to sign him/herself in and out of camps. When a child is given the authority to sign him/herself out, he/she is no longer in the care of The Kroc Center staff and standard Kroc Center membership policies apply.  A phone call to the Camp Coordinator in the case of unexpected absence or schedule changes is required. Consistent late pick-up may be penalized with fee.  We use Remind App available on mobile phones to communicate with parents.

Day Camp Visitors
Any day camp visitors for all children and staff will be required to check in at The Kroc front desk, and will be given a name tag to identify the individual as a visitor.

Lost & Found
Lost & found items will be kept for a period of two weeks after a session, then donated to the local Salvation Army Thrift Store. Lost & found times will be brought down at the end of each day

Cancellations/Refund Policy
Full payment is expected at the time of enrollment. No cash refunds are given unless the program is canceled by The Kroc Center. If the program is canceled by The Kroc Center, you will be given the choice of a full credit or a cash refund. If you request to cancel your class enrollment five or more days prior to the first class, you will receive a full credit on a Kroc Center gift card minus a $25 processing fee or you may choose to transfer to another session if available. Requests made less than five days prior to the start date are not eligible for a refund or credit, except in the case of personal emergencies. No credits or pro-rated credits will be issued for missed days of camp or class due to illness, partial attendance, behavior issues, or any other reason.

Illness And Injuries
Camps at The Kroc are not designed or equipped to handle ill children. If your camper becomes ill while in camp, our staff will make your child comfortable in an area away from the other campers. Our staff will then contact you (the parent) or one of the individuals you have authorized to pick up your child. If immediate medical attention is needed or if the severity of an injury cannot be correctly established, parents will be notified immediately. The Emergency Medical System (911) will be activated at the discretion of Camp Coordinators and/or Camp Counselors. If staff are unable to reach parents whose child is in need of immediate medical attention, he/she will be transported to the nearest hospital via ambulance and staff will continue to attempt to contact parents. Parents/guardians will be responsible for all emergency medical care expenses.

Medical Protocol
As a parent, if your child has any special medical needs, please include these with the desired response on the Registration Form. These will include, but are not limited to, any medical or behavioral diagnoses that may affect your child’s experience at camp. Updates can be made throughout the summer based on a case-by-case basis and will be reported directly to camp coordinators. By providing this information, you are providing our staff with the knowledge and ability to provide the best care possible for your child. Please note that there will be no nurse/doctor on-call at The Kroc Center.

Medical Distribution
In the case of medication distribution, parents must complete a Right to Distribute Medication Form. This releases The Kroc Center from liability for medication that is required for distribution for the health of a child. Medication must be dropped off to Camp Coordinators in the original prescription container with your child’s name printed on the label and placed in a plastic bag. Medication will be stored in Camp Coordinator’s office and administered at the time(s) and in the amount designated by the Right to Distribute Medication Form. Parents must sign out medication at the end of each day and check back in the following day. Any medication not brought in the appropriate container may preclude camp participation for your child on that day.

Please read this Waiver carefully as it affects your legal rights in the event of an injury, contraction of a communicable disease, infection and/or damage to property. 
Participants understand that the use of the facilities and/or services may involve risk of bodily injury, property damage, contraction of a communicable disease and/or contraction of a viral or bacterial infection and agree to assume any such risks. In case of illness or accident at our facility, The Salvation Army Community Center is authorized to secure emergency medical treatment at member/participant’s expense. It is up to the participant to consult physicians and other professionals to make sure that they can safely participate in activities and events offered by The Salvation Army Community Center. Participant also understands and agrees that by registering, they are giving up their right (or the minor for whom they register) to make any claim against The Salvation Army, its agents, employees, and volunteers, including the right to sue them, for bodily injury, property damage, contraction of a communicable disease and/or contraction of a viral or bacterial infection of any type and/or any other loss that they might suffer while using The Salvation Army Community Center facilities and/or services, except as limited by law.

It is The Salvation Army's policy to respect and protect the privacy of our visitors. This policy statement tells you how we collect information from you and how that information is used and kept. Using the Internet should be a safe and enjoyable experience, and we take every precaution to make it so.

Users can visit our web site without revealing any personal information. If one chooses to provide personal information while on our web site for the purposes of correspondence, processing a request, or registering for an event, then it is our intent to let you know how we will use such information.

If users tell us that they do not wish to have this information used as a basis for further contact, we will respect those wishes. If users wish to review or correct the personal information we have collected, they should contact us to provide updated information. Occasionally, we look at the domains from which people visit us. We utilize this data to help us make improvements to our web site. This data is then properly discarded.

The Salvation Army recognizes the importance of protecting any information we may collect from visitors to our web site. Our policy is to use this collected information for internal purposes only, and we maintain fitting security measures to keep this information private and secure. To prevent unauthorized access, maintain data accuracy, and to ensure the appropriate use of this information, we have put in place integrated physical, electronic, and managerial procedures to safeguard and secure the information we collect. This information will not be disclosed to third parties for commercial purposes as The Salvation Army is committed to protecting our visitors' privacy.

Use of cookies
Certain sections of The Salvation Army web sites may use "cookies" to store user information. A cookie is a small string of text that a web site can send to your browser that is intended to enhance your visit. A cookie cannot retrieve data from your hard drive, pass on computer viruses, or capture your email address. In general, cookies can securely store a user's ID and password specific to that web site, personalize home pages, identify which parts of a web site have been visited, or keep track of selections in a form or shopping cart.

Cookies help us understand which parts of our web sites are the most popular, where our visitors are going, and how long they spend there. We use cookies to study traffic patterns on our web site so we can make suitable improvements to our web site and provide you with a better user experience. Our cookies will not provide The Salvation Army with any information not related to our web site. Your browser, however, does automatically tell us the type of computer and operating system you are using.

Notwithstanding any other provision, we may also engage a third party partner for the purposes of recognizing users and delivering them internet-based content and advertisements. We may share information about you with our vendors such as your name, postal address, email, device ID, or other identifier encrypted, hashed or de-identified form. Our vendors also may collect information from you such as your IP address and information about your browser or operating system; may combine our personal and non-personal information about you with information from other data sharing cooperatives in which we participate; and may place or recognize a unique cookie on your browser. These cookies contain no personally identifiable information; they may contain demographic or other data in de-identified form. To opt-out of third party cookies, please go to

Restrictions on use of materials
This web site is operated by The Salvation Army, USA. No material from this web site or any web site owned, operated, licensed, or controlled by The Salvation Army may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. All trademarks, service marks, and trade names are proprietary to The Salvation Army.

All materials contained on this web site are Copyright ©2020 The Salvation Army or are licensed or otherwise published by The Salvation Army with the permission of the owner of the material. All rights in such materials published with permission of the material's owner are reserved to the respective owners.

(415) 345-3400
Questions? Contact Membership Services: [email protected]

Have Questions?

We're here to help! Contact our helpful and caring staff today and we will be happy to help you with whatever you need.

Call Us Email Us