Kroc Center Policies

Equipment
Free use of athletic equipment including volleyballs, soccer balls & basketballs. See the Gym attendant.

Group/Personal Coach Policy
Public drop-in access is intended for inclusive recreational use. Any external personal or group use/training/coaching should contact the rental department of specific group requests.

Animals
Animals are not permitted on the premises with the exception of service animals required due to a disability.

Lockers
Lockers are available in the Fitness Center at no charge for single day use only. Guests are responsible for supplying their own lock and clearing locker after each use; no overnight locker storage is permitted. The Salvation Army is not liable for lost or stolen property.

Lost & Found
The Salvation Army is not liable for lost or stolen property and does not maintain a lost and found collection. All items left in the Kroc Center will be collected and stored in the administration wing. If you lost an item at the Kroc Center check in with the Welcome Desk. Staff will attempt to contact individuals in the case that a name is associated with the lost item. Every two weeks all items which have not been claimed will be donated or discarded.

Class and Program Cancellations
Full payment is expected at the time of enrollment. No refunds are given unless the program is canceled by the Kroc Center. If the program is canceled by the Kroc Center, you will be given the choice of a full credit or a refund. Refunds will be issued in the same form as the original payment. No credits or pro-rated credits will be issued for missed days of camp or class due to illness, partial attendance, behavior issues, or any other reason.

Program Interruptions
Program interruptions may occur including rental of facilities, and unannounced and unforeseen fitness class closures. The Kroc Center will update members as best as possible.

Day Pass Policy
Anyone purchasing a day pass will be required to show photo ID (ages 18+) and complete a registration form.
If a day pass customer returns to the Kroc Center within 3 months, the system will store their information and they may renew a day pass without completing a new form.

The Kroc Center may use this information to consult public sources to help determine whether a guest may pose unreasonable harm to our patrons, staff or visitors. Your safety is important to us. By showing your valid photo I.D. at the Welcome Desk, you help the Kroc Center to provide a quality, state-of-the-art, facility where individuals and families can work, play and grow together in a safe and nurturing environment. Thank you for your cooperation with this policy.

Spectator Pass Policy
All guests entering the facility strictly as a spectator are required to check in at the Welcome Desk, provide a photo ID and register as a "spectator." This service is intended to provide to non-members in a speculating or supervising capacity ONLY access to the facility free of charge. Purchase of a day pass or membership is otherwise required for building usage.

Adult Membership Definition
Available to adults between the ages 18 - 150.

Youth Membership Definition
Available to youth between the ages 11 -17.

Safety/ID Verification and Photo Capture
Facility users of all ages will have their photo captured at the time of registration, and patrons 18 years and older are required to show photo ID, patrons 11 years to 17 years are required to show current academic school year photo ID or current academic school year report card.

The Kroc Center may use this information to consult public sources to help determine whether a guest may pose unreasonable harm to our patrons, staff or visitors. Your safety is important to us. By showing your photo ID at the Welcome Desk, you help the Kroc Center to provide a quality facility where individuals and families can work, play and grow together in a safe and nurturing environment. Thank you for cooperating with this policy.
Please alert a Kroc associate of any suspicious behavior.

Membership Payment Plans

Registration Fee
Members who don't keep their membership current will be deleted from the system after three months of inactivity; a new registration fee will apply to renew an expired membership.

Monthly Auto-draft Payments
Membership fees can be paid monthly via recurring debit/credit card charge. Pro-rated fees will be due at time of enrollment and may vary depending upon enrollment date. Membership fees for the following month will automatically be deducted from member bank account around the 1st of the current month. Any requested changes must be submitted prior to the 1st of the month in order to be processed for the following month. Three declined payments will automatically result in cancellation of your membership.

Membership Cancellation/Change Policy

Cancellations
Changes or cancellations to a membership must be submitted in writing using a "Cancellation/Change Form" at any time. Changes will take effect immediately. Download a Cancellation/Change Form.

Membership fees are nonrefundable. In order to cancel automatic payments on a membership, members must submit a written request by the 1st day of the current month for it to become effective in the following month. If a member cancels or if membership payments lapse for more than 60 days, the appropriate registration fee will be charged to reopen the membership account. There is no fee charged for cancellation.

Changes
Any requested change that affects the billing of your membership must be submitted by the 1st of the month to be processed for the following month. If changes occur after the 1st of the month, please see the Welcome Desk for pro-rated amount.

In order to facilitate positive life experiences while at The Kroc Center, mutual respect between members, guests, and staff is required at all times.

Failure to observe these policies will result in disciplinary action and/or termination of membership privileges. Center personnel have the right to refuse service to anyone deemed disruptive or abusive. In the event of dismissal from the Kroc Center, NO REFUND of membership dues or daily fees will be provided. Police will be notified of any criminal activity on Kroc property.

1. A valid membership card or payment of day pass fee is required for admittance. Members entering the Kroc Center must check in at the Welcome Desk by scanning in their Kroc membership card each time. There is a $5 fee to replace a lost membership card.
2. Non-members paying a daily use fee must present a photo ID and complete a day pass registration form.  (Non-members returning to the Kroc Center within 2 months of the initial visit will remain in our system and can renew a day pass without completing a new form.)
3. Unless enrolled in a program, children under the age of 11 must be accompanied by an adult (18 years and over) during all activities. If enrolled in a program, children under 11 must be signed in & out by an authorized parent or guardian. Children over the age of 5 must use gender-appropriate restrooms and locker rooms.
4. Respect other members and guests by not using profanity, and not allowing any form of physical, verbal, or emotional abuse to occur (including all forms of bullying.)  Report any suspicious or inappropriate behavior to a staff member immediately.
5. Respect Kroc Center staff by complying with staff directions.
6. Participants must be 16 years old or over to use the Fitness Center or to partake in Group Exercise classes. Youth from the ages of 11 to 15 years old may use the Fitness Center or attend Group Exercise classes only when accompanied by a parent/legal guardian, or participating in a Kroc Center class or program.
7. Public access is intended for inclusive recreational use; any external personal or group training/coaching is prohibited. Contact the Guest Relations Manager at (415) 345-3400 for specific group requests.
8. Shirt and shoes must be worn in all areas outside of the locker rooms.
9. Proper workout attire is required in Fitness Center (no street shoes, sandals, boots, or jeans).
10. Only non-marking soft-sole shoes are allowed on the Gym and Dance Studio floors.
11. Any clothing, including logos or messages on apparel, must be acceptable in a family setting. Gang-related attire is not allowed in the facility. No hoods or masks may be worn indoors.
12. Proper hygiene is expected from every member for sanitary reasons and other members' convenience in the Kroc Center.
13. Large bags, luggage, and carts are not allowed inside the facility.
14. Bicycles, roller blades, and scooters are not allowed inside the facility.
15. With the exception of service animals, pets of any kind are not allowed in the Kroc Center.
16. Video and photo recording with any devices is not allowed at the Kroc Center without prior written approval from Kroc Center administrator and the agreement of Kroc Center members and guests.
17. No smoking and/or smokeless tobacco use is allowed anywhere in the facility, courtyard, garage, or balconies. Smoking sections are located outside on either side of the building. No smoking is allowed within 25 feet of front of Kroc Center building. (San Francisco City Ordinance)
18. Alcoholic beverages and illegal drugs are prohibited in the Kroc Center.
19. Kroc Center phones are for business use only. Pay phones are available for calls.
20. Kroc Center power outlets many not be used to plug in any personal electronic devices or to charge cell phones.
21. There is zero tolerance for fighting at the Kroc Center.  Any physical violence will result in an immediate minimum 3-month suspension without reimbursement of current fees paid.
22. Weapons of any kind are not permitted on the premises, with the exception of on-duty or on-call law enforcement officials, whose weapon(s) must on their person at all times.
23. The Kroc Center reserves the right to terminate membership in response to any immoral or illegal activity by a member.
24. Additional rules are posted in the Fitness Center, Game Room and Gymnasium.

For more information, review our facility policies and safety information.

The Salvation Army is dedicated to keeping children and vulnerable adults safe from physical, emotional and sexual harm. We refer to our safety efforts as "Protecting The Mission."

Protecting The Mission guidelines ensure The Kroc Corps Community Center emphasizes safety in the following ways:

• Salvation Army personnel (officers, employees and volunteers) are trained in child abuse prevention and are mandated reporters of suspected child/vulnerable adult abuse.
• Salvation Army personnel undergo criminal background checks.
• Adults accessing the facility may be screened against public sexual offender registry.
• The Kroc Center maintains video surveillance of the facility 24 hours a day.
• Instructors are trained in appropriate interactions with Kroc members to enhance learning by creating a safe and inviting environment.
• Programs involving children are closely monitored to ensure adequate supervision and safe interactions between Kroc personnel and children.
• In order to promote a safe and secure environment, The Salvation Army Kroc Center has placed video cameras in various locations. As part of our commitment to the safety of children and vulnerable persons, The Salvation Army Kroc Center reserves the right to consult public sources to determine whether any member or guest of any member poses an unreasonable risk of harm to its patrons, staff, or visitors.
• The Kroc Center constantly adapts and enhances safety protocols to adjust to needs.

Members and guests are encouraged to report suspicious behavior. Forms for anonymous reporting, called Confidential Notices of Concern, are available at the Front Desk.

The Salvation Army Kroc Center reserves the right to remove from the facility and terminate the membership of any member who fails to comply with any posted rules and regulation or otherwise breaches the Code of Conduct, in which case member will not be entitled to a refund of dues.

Staff & Safety

Our camp counselors are energetic, enthusiastic, and professionally trained to ensure a safe camp experience.

Safety Standards

• All staff are certified in First Aid and CPR.
• Staff are trained in site-specific emergency procedures.
• Campers participate in safety drills, including fire drills.
• A minimum 1:8 counselor-to-camper ratio is maintained at all times.
• All campers must be potty trained at the time of enrollment.  If there is an accident, Kroc Center does not provide extra clothes.  Parents will be called to attend to their child.
• Attendance is checked throughout the day during activity transitions.
• Staff carry walkie-talkies, first aid kits, and emergency contact information at all times.
• Swim activities, including those on field trips, are supervised by certified lifeguards in addition to camp staff.
• Field trip transportation may be provided by a Salvation Army Decisive Driving Certified staff member through The Salvation Army, public transportation, or a licensed local transportation company.

Child safety is our highest priority. Staff review expectations with campers daily to reinforce safe and respectful behavior.

Camper Expectations & Code of Conduct

Campers are expected to:

• Stay with their assigned group and counselor.
• Follow all staff instructions.
• Keep hands, feet, and objects to themselves.
• Use respectful language and behavior.
• Respect peers, staff, facilities, and property.
• Wear appropriate clothing (shirts and shoes required except at pools).
• Use words to express thoughts and feelings.

The following are not permitted:

• Bullying, name-calling, fighting, or rough play
• Vandalism, theft, or misuse of property
• Foul language or abusive behavior
• Alcohol, drugs, or weapons
• Personal electronics (cell phones, gaming devices, etc.)
• Gum, candy, or outside snack foods or drinks (water only)
• Toys brought from home

Failure to meet behavior expectations may result in dismissal without refund.

Behavior & Discipline Policy

Camp Kroc Behavior Tier System

To ensure the safety and well-being of all campers, Camp Kroc uses a tiered behavior system. Consequences increase based on the severity and frequency of behavior.

We understand that students may experience big emotions. Our goal is to ensure all campers remain safe and supported.

Camp Kroc uses progressive discipline, which may include:

• Verbal warning
• Temporary removal from activity
• Reflection and/or written apology
• Parent conference
• Suspension or expulsion for repeated or serious behavior

Serious offenses such as bullying, fighting, possession of weapons, or threats to safety may result in immediate removal.

Families agree to our behavior tier system upon enrollment, which is used to ensure the safety of all campers.

Field trips are a privilege. Campers must attend at least three days per week and maintain appropriate behavior to participate.

Ages 5–7 Tier Violations

Tier 1 Violations

Minor behaviors that disrupt the environment but can typically be corrected with redirection:

• Not following directions after a reminder
• Mild teasing or name-calling
• Disrupting group activities
• Running indoors

Tier 2 Violations

Behaviors that may impact the safety of others:

• Throwing objects
• Pushing, kicking, or hitting
• Inappropriate language or sounds

Tier 3 Violations

Serious behaviors that threaten safety or well-being:

• Inappropriate touching, exposure, or peeking in restroom stalls
• Hitting staff
• Running away from the group
• Damaging Camp Kroc property or another camper’s belongings
• Bullying after staff intervention

Ages 8–12 Tier Violations

Tier 1 Violations

Minor disruptive behaviors:

• Talking back or arguing
• Disrupting lessons or activities
• Not following instructions
• Mild inappropriate language

Tier 2 Violations

Escalated behaviors that affect others’ safety or emotional well-being:

• Verbal threats or intimidation
• Pushing, shoving, or tripping
• Repeated bullying or intentional exclusion
• Leaving designated areas without permission
• Repeated refusal to follow staff instructions

Tier 3 Violations

Serious or unsafe behaviors:

• Inappropriate touching or sexual comments
• Physical fighting
• Vandalism or property destruction
• Theft
• Hitting staff
• Leaving the group after staff intervention

Language Requirement

To ensure camper safety and effective communication, campers must understand and speak English or Spanish.

Drop-Off & Pick-Up Procedures

• Drop-off must occur by scheduled morning assembly time.
• Pick-up is between 3:45 PM – 5:30 PM.
• All campers must be signed in and signed out at the front desk.
• Photo ID is required for all authorized pick-ups.
• Children age 11 and older may self-sign out only with a completed Sign-Out Waiver Form.
• Parents must notify the Camp Manager of absences or schedule changes.

Staff may communicate daily highlights or concerns during pick-up to ensure partnership with families.

Extended Care & Late Pick-Up

• Drop-off between 7:30 AM – 8:00 AM and pick-up between 5:01 PM – 5:30 PM requires a $10/week extended care fee.
• After one warning, $1 per minute will be charged after 5:30 PM.
• Late fees must be paid within one week.
• If more than 45 minutes late without contact, appropriate authorities may be notified.
• Staff may begin contacting families at 5:00 PM for estimated arrival times.

Health & Medical Policies

Camp Kroc is not equipped to care for ill children.

If a camper becomes ill or injured:

• Parents/guardians will be contacted immediately.
• Emergency services (911) may be called if necessary.
• If parents cannot be reached, the camper may be transported by ambulance.
• Parents/guardians are responsible for medical expenses.
• All serious injuries are documented using Incident Reports.
• Basic first aid is provided by trained staff.

Sick Policy

• If a student is too ill to participate, parents will be called for pick-up.
• Students must remain home for two days until symptoms improve and may be required to return with a doctor’s note.

Medication Policy

• A completed Right to Distribute Medication Form is required for medication administered by staff.
• Medication must be in the original prescription container and signed in/out daily.
• Improperly labeled medication may prevent participation that day.
• Students in 3rd grade and above may self-administer prescribed medication, if appropriate.

There is no nurse or doctor on-site.

Field Trip Policy

• Field trips occur once per week.
• Campers must wear their red Camp Kroc shirt. Replacement shirts cost $10.
• Lunch may be provided; campers may also bring a lunch.
• Toys are not allowed on field trips.
• Any spending money must be held by lead staff and receipts will be provided.
• If students are demonstrating unsafe behavior on site, we reserve the right to not allow the student attend the weekly field trip due to safety concerns. 

Swim Activities

• Appropriate swim attire is required.
• Certified lifeguards supervise all swim sessions.
• Counselors remain present and actively supervise at all times.

What to Bring

• Re-closable water bottle (water only, no glass)
• Sack lunch (optional)
• Closed-toe gym shoes and comfortable active wear
• Sunscreen
• Extra layer (sweater or jacket)
• Backpack with daily essentials
• Day Camp Shirt (for field trips)
• Positive attitude and excitement to learn

Visitors

All visitors must check in at the Welcome Desk and wear a visitor badge.

Lost & Found

Items will be kept for two weeks after the session ends and then donated.

Cancellations & Refund Policy

• Full payment is due at enrollment.
• No cash refunds unless the program is canceled.
• Cancellations fewer than five days before the start date are not eligible for refund or credit, except for approved emergencies (death in the family, serious illness, relocation).
• No prorated refunds will be issued for missed days due to illness, behavior issues, or partial attendance.

Please read this Waiver carefully as it affects your legal rights in the event of an injury, contraction of a communicable disease, infection and/or damage to property. 
Participants understand that the use of the facilities and/or services may involve risk of bodily injury, property damage, contraction of a communicable disease and/or contraction of a viral or bacterial infection and agree to assume any such risks. In case of illness or accident at our facility, The Salvation Army Community Center is authorized to secure emergency medical treatment at member/participant’s expense. It is up to the participant to consult physicians and other professionals to make sure that they can safely participate in activities and events offered by The Salvation Army Community Center. Participant also understands and agrees that by registering, they are giving up their right (or the minor for whom they register) to make any claim against The Salvation Army, its agents, employees, and volunteers, including the right to sue them, for bodily injury, property damage, contraction of a communicable disease and/or contraction of a viral or bacterial infection of any type and/or any other loss that they might suffer while using The Salvation Army Community Center facilities and/or services, except as limited by law.

It is The Salvation Army's policy to respect and protect the privacy of our visitors. This policy statement tells you how we collect information from you and how that information is used and kept. Using the Internet should be a safe and enjoyable experience, and we take every precaution to make it so.

Users can visit our web site without revealing any personal information. If one chooses to provide personal information while on our web site for the purposes of correspondence, processing a request, or registering for an event, then it is our intent to let you know how we will use such information.

If users tell us that they do not wish to have this information used as a basis for further contact, we will respect those wishes. If users wish to review or correct the personal information we have collected, they should contact us to provide updated information. Occasionally, we look at the domains from which people visit us. We utilize this data to help us make improvements to our web site. This data is then properly discarded.

The Salvation Army recognizes the importance of protecting any information we may collect from visitors to our web site. Our policy is to use this collected information for internal purposes only, and we maintain fitting security measures to keep this information private and secure. To prevent unauthorized access, maintain data accuracy, and to ensure the appropriate use of this information, we have put in place integrated physical, electronic, and managerial procedures to safeguard and secure the information we collect. This information will not be disclosed to third parties for commercial purposes as The Salvation Army is committed to protecting our visitors' privacy.

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